Privacy Notice

Café Spalanzani is committed to ensuring that all necessary steps are taken by its employees to comply with the principles and requirements regarding the confidentiality of personal information as outlined in Quebec and Canadian privacy legislation, including the Act Respecting the Protection of Personal Information in the Private Sector.

This Privacy Statement establishes a framework for the relationship between customers and other relevant parties, ensuring that everyone is informed about the methods used to collect, use, disclose, and protect personal information.

Personal information refers to any identifiable individual, as defined in the applicable privacy legislation. This statement specifically addresses the processes related to the collection, use, and disclosure of personal information within Quebec and Canada. It does not apply to employee information or to information that is not considered personal in nature.

PERSONAL INFORMATION WE COLLECT

Café Spalanzani, along with its agents and representatives, collects personal information in various circumstances as part of its business operations. Café Spalanzani will retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected. The personal information we may collect includes:

• Contact details such as your name, address, email address, and telephone number;
• Information provided when you register or submit details on our website;
• Information collected through questionnaires or surveys;
• Information provided when participating in promotions or contests;
• Information provided through other means, such as by telephone, mail, or via our website;
• Records of customer calls, comments, or inquiries related to our products;
• Any other information collected with your consent or as permitted or required by law.

USE OF PERSONAL INFORMATION

Café Spalanzani, along with its proxies and employees, typically uses personal information for the following purposes:

• Receiving and responding to your requests, inquiries, and comments;
• With your consent, sending you information about products and promotions offered by Café Spalanzani and/or contacting you for telephone surveys and market research;
• With your consent, occasionally sending you coupons;
• Providing customer service;
• Administering promotions and contests;
• Creating a database of individuals who have registered to receive information from us;
• Understanding your preferences, needs, and interests, and with your consent, offering you products and information likely to be of interest to you, as well as personalizing your experience on our website by presenting information and offers we believe will be of interest to you;
• Improving our products;
• Managing our business, including customer relations;
• Ensuring the security of our business operations, including our website;
• Managing, administering, collecting, or otherwise enforcing accounts;
• Maintaining business records for reasonable periods as required by law, and generally managing and administering our business, including defending and prosecuting legal claims;
• Meeting legal, regulatory, insurance, security, accounting, and processing requirements;
• Purposes disclosed at the time of collecting personal information;
• And otherwise with your written consent or as permitted or required by law.

COLLECTION OF YOUR PERSONAL INFORMATION

Café Spalanzani as well as his proxies and employees collects personal information required for fulfilling the following commercial purposes:

• to establish and maintain responsible commercial relations and to provide ongoing service, and communication;
• to understand customer needs, trends and preferences;
• evaluate, design, improve, market or provide the products and services;
• to meet legal and regulatory requirements;
• to protect Café Spalanzani against error and fraud; and for any other purpose to which an individual consents.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Café Spalanzani may disclose personal information under the following circumstances:

• To a person who, in the reasonable judgment of Café Spalanzani and its proxies and employees, is acting as an agent seeking the information;
• To a company or individual retained by Café Spalanzani to perform functions on its behalf, such as research or data processing;
• To a company or individual retained by an individual who represents that they are expressly entitled to receive that individual’s personal information, or who, in the reasonable opinion of Café Spalanzani, is implicitly entitled to receive such information;
• To a company or individual retained by Café Spalanzani for the evaluation, development, enhancement, marketing, or provision of any of its products or services;
• To an agent utilized by Café Spalanzani to evaluate a customer’s creditworthiness or to collect a customer’s account;
• To a credit reporting agency;
• To a public authority or its agent if, in the reasonable judgment of Café Spalanzani, there is imminent danger to life or property that could be avoided or minimized by disclosing the information;
• To a third party or parties where the customer provides written consent for such disclosure or where disclosure is required by law;
• To a financial institution on a confidential basis, solely in connection with the assignment of its right to receive payment, the provision of security, or other financing arrangements;
• To professional advisors, consultants, investigators, and adjudicators in the course of defending and prosecuting legal claims.

Additionally, Café Spalanzani may disclose personal information to affiliates and business partners to allow them to send you occasional information about their products and services, in accordance with your written consent.

Personal information may also be disclosed to our affiliates (including those outside of Canada) for internal audit, management, billing, administrative, and other general business purposes.

SERVICE PROVIDERS

Café Spalanzani may transfer personal information to external agents or service providers who perform services on our behalf. These services may include data processing, mailing, call center operations, billing, marketing, information technology, data hosting, or similar activities. These agents or service providers may collect, use, disclose, store, or process personal information on our behalf for the purposes outlined in this Privacy Statement.

Some of these service providers or affiliates may be located outside of Canada, including in the United States. As a result, your personal information may be collected, used, disclosed, stored, and processed in the United States or other countries outside of Canada for the purposes described in this Privacy Statement.

While Café Spalanzani takes reasonable contractual or other measures to protect your personal information when processed or handled by these service providers, such protections are subject to the legal requirements of Canada, the United States, and other foreign countries where our affiliates, agents, and service providers operate. For example, we may be required to disclose personal information to government authorities in those countries due to lawful requirements.

Find below a list of third parties being used and how to find the privacy policies:

COMMERCIAL OPERATIONS

Café Spalanzani May use personal information and disclose it to parties related to the actual or proposed financing, securitization, insurance, sale, assignment or other activities affecting, in whole or in part, its Activities or its assets, for the purpose of evaluating or carrying out the proposed transactions.

Responsible for Privacy Policy
Stephanie Agathiadis
3003 rue Lucien-L’Allier,
Laval, Quebec, H7P 0A1
450-687-5552